Privacy Policy
Last updated: July 2026
1. Introduction
Flow Ledger Pro (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based double-entry ERP platform, including all related websites, applications, and services (collectively, the “Service”). By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service immediately.
2. Information We Collect
2.1 Account Information
When you create an account, we collect information you provide directly, including:
- Full name, email address, and phone number
- Business name, entity type, and registration details
- Fiscal year settings and tax registration numbers
- Password and authentication credentials (stored securely using bcrypt hashing)
2.2 Financial & Transactional Data
To provide core ERP functionality, we process:
- General ledger entries, journal vouchers, and chart of accounts
- Sales invoices, purchase bills, and payment records
- Inventory movements, stock levels, and SKU data
- Tax computations including sales tax/GST, withholding tax, and excise duty calculations
- Bank reconciliation and cash flow records
2.3 Usage & Device Data
We automatically collect certain technical information when you use the Service:
- IP address, browser type and version, operating system
- Pages visited, features used, and interaction patterns within the platform
- Device identifiers, screen resolution, and language preferences
- Referring URLs and exit pages
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To operate, maintain, and provide the ERP platform features including accounting, invoicing, inventory management, and tax compliance tools.
- Tax compliance: To compute sales tax/GST, withholding tax, excise duty, and generate tax reports and returns as required by applicable tax regulations in your jurisdiction.
- Platform improvement: To analyze usage patterns, diagnose technical issues, and enhance functionality, performance, and user experience.
- Communication: To send service-related notifications, security alerts, product updates, and respond to support inquiries.
- Legal compliance: To meet regulatory obligations, enforce our terms, and protect against fraud, unauthorized access, or other harmful activities.
4. Data Sharing & Disclosure
We do not sell your personal or business data. We may share information in the following limited circumstances:
- Service providers: We engage trusted third-party vendors for hosting (cloud infrastructure), payment processing, and analytics. These providers are contractually bound to use data solely for providing services to us.
- Legal requirements: We may disclose information if required by law, regulation, court order, or governmental authority, including tax authorities and other regulatory bodies.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections.
- With your consent: We may share data for purposes not described in this policy only with your explicit, informed consent.
5. Data Security
We implement industry-standard security measures to protect your data, including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, two-factor authentication options, automated daily backups, and continuous monitoring for unauthorized access. While we strive to use commercially acceptable means to protect your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies for the following purposes:
- Essential cookies: Required for authentication, session management, and core platform functionality.
- Analytics cookies: Help us understand how users interact with the platform to improve performance and features.
- Preference cookies: Remember your settings, theme preference, and language selections.
You can control cookies through your browser settings. Disabling essential cookies may impair platform functionality.
7. Data Retention
We retain your account information and financial data for as long as your account is active or as needed to provide the Service. If you close your account, we may retain certain data for up to seven (7) years to comply with tax and accounting regulatory requirements under applicable law. Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytical purposes.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request a machine-readable export of your data in CSV or JSON format.
- Objection: Object to processing of your data for specific purposes including marketing communications.
To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days.
9. Children's Privacy
The Service is intended for use by businesses and professionals aged 18 and above. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by posting a prominent notice on our website prior to the changes taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: